MyPractice App v3.6
The digital wallet for patient documents
What is the MyPractice App?
The MyPractice App is Medinet Australia’s flagship product, a digital health solution that connects patients with their doctors.
For patients, the application enables them to book appointments, join telehealth consults and access their medical documents in one centralised location.
For doctors, the MyPractice App provides a paperless solution that is customizable to each clinic’s needs, whilst being a safe and secure way to transfer patient documents to their patients.
My Roles and Key Takeaways
The product and design team were tasked to redesign the mobile application without adding any new functionalities. Our turnaround for this project was 2 weeks. Within this project I had to handle multiple roles.
Roles
Leading UX Research: In charge of organizing interviews with users and compiling user insights.
Assisting our UX Designer: Using user insights to guide our design decisions and to action these changes.
Product management: Reporting back to senior product manager and suggesting appropriate directions to take for product.
Key Takeaways
Preparation for UX research takes time and requires careful planning.
Communication is important when interacting with dev teams and prototypes need to be concise and easy to understand.
Discovering the Issues
Redesign for the application’s interface had to start at the fundamental level: it’s users. We needed to talk to our users and interview them as they interacted with our app, noting down their frustrations, things they liked and didn’t like about the current experience of the app.
Reading and analysing the App and Google Play store reviews gave me an idea on what kind of questions I wanted to ask and helped me form an idea on what kind of tasks to give to them to test.